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Customer Engagement Management

Profitics CEM Suite is a powerful collaboration and integration platform for both intra-enterprise and inter-enterprise workflow management. We integrate cutting edge web and analytics technologies to create out of the box software solutions that solve difficult challenges for our clients. Profitics creates custom software solutions that address the following challenges:

  • Creating a collaboration platform to exchange information between vendors, customers and suppliers
  • Providing the right product for the right customer at the right time
  • Creating a “smart” and efficient eCommerce platform
  • Distributing relevant and fresh content to customers
  • Growing an engaged and participative community around a brand or product(s)
  • Implementing an effective loyalty program
  • Optimizing market baskets, product categories and bundles
  • Increasing inbound website traffic and sales
  • Generating high-quality data to form actionable business insights
  • Driving better business outcomes with software-driven tools and processes
  • Forecasting demand, supply and competitive-based scenarios

Customer Engagement Management

CEM allows your company to go beyond typical CRM suite capabilities and enhance your business processes with unique, value generating software solutions. Profitics utilizes Web 3.0/Semantic Web component enhanced portal software to develop customized applications that transform your business processes.

Profitics CEM Platform Capabilities:

  • Content management
  • Workflow management
  • User management
  • Security management
  • Sales force automation
  • eCommerce and account management
  • Distributed Order management
  • Supplier Integration
  • Social Web Integration
  • Customer Contact Management
  • 360 degree View of the Customer
  • Mobile Application Development

Customer Engagement Management

Profitics CEM Suite is a powerful collaboration and integration platform for both intra-enterprise and inter-enterprise workflow management. We integrate cutting edge web and analytics technologies to create out of the box software solutions that solve difficult challenges for our clients. Profitics creates custom software solutions that address the following challenges:

  • Collaborative platform – Complex multi-party and multi-portal collaborations, smart client applications and sophisticated analytics
  • Social Network Integration
    • Social and collaborative networks like Facebook, Twitter, MySpace, Google and Yahoo using rich Open Web 2.0 API
    • Chat, Blog, RSS and other customer forums
  • Mobile Solutions – Mobile device applications such as Android & iPhone
  • Advanced Portal Management – Comprehensive portal management applications such as user accounts, customer profiles, customer reviews.
  • Pricing and Promotion Optimization
    • Contextual pricing and advertising
    • Intelligent emails, discounts, cause-based marketing and other promotions
    • Targeted and customizable product catalogs
  • Smart eCommerce
    • Customer interactions related to promotions, coupons, loyalty rewards, payments, cause donations, returns, and customer support and satisfaction
    • Order Fulfillment applications such as shopping cart, secure payment, wish list, smart recommendations and order confirmation & status notification
  • Search Engine Optimization (SEO) and Search Engine Marketing (SEM)

Learn how the CEM platform delivers value for Profitics customers

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